Weekend Receptionist - Stansted Audi
As a Weekend Receptionist, your Key Objectives will be:
Ensure the highest level of customer care and satisfaction at all times
Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of the company
Answer all internal and external calls swiftly and direct them effectively
Maintain presence at reception desk, ensuring that all customers queries, whether in person or on the telephone, are answered and dealt with immediately
Answer all calls promptly and in a consistently professional and friendly manner
Develop and maintain excellent working relationships with customers by meeting and exceeding their expectations
Direct all customers towards the seating area when waiting for attention and offer refreshments
Ensure the reception desk is kept tidy to promote the professional image of the Retailer
Handle dissatisfied customers calmly and bring customer complaints to the attention of the Manager immediately
Ensure all calls are properly identified and announced and the caller’s business is established
Skills and Experience Required
The successful candidate will have a strong background in a customer facing role, ideally within the motor industry. You will have previous reception/admin experience, and will be highly customer focussed.
Working Hours
This position is for alternate weekends during the following working hours:
Saturday: 9:00am - 5:00pm
Sunday: 10:00am - 4:00pm
Bank Holidays: 10:00am - 4:00pm
